Privacy Policy nusa89 –
Data Protection & Member Confidentiality

01 Introduction

Nusa89 takes the responsibility of protecting members' privacy very seriously. This Privacy Policy explains how the nusa89 platform — accessible at nusa89.fun — collects, uses, discloses, and protects your personal information when you register for and use our services.

We understand that trust is the foundation of our relationship with every member. As such, we do not merely comply with legal requirements — we go a step further by adopting industry best practices to ensure your data remains safe and protected at all times.

This policy applies to all users of the nusa89 platform, including website visitors, prospective members in the registration process, active members, and former members still within the data retention period required by law.

02 Personal Data Collected

Nusa89 only collects data that is genuinely necessary to provide a secure, seamless, and high-quality service. We do not collect excessive or irrelevant data beyond what is needed for platform operations.

In addition to information you provide directly, nusa89 also collects data automatically when you use our platform, including technical data about your device and internet connection. This data is used solely to improve security and user experience.

03 How Your Personal Data Is Used

Every piece of information collected by nusa89 is used for a clear and legitimate purpose. We will not use your data for purposes other than those stated here without first obtaining your consent.

• Account Management: Creating and maintaining your member account, processing login requests, and providing access to all features on the nusa89 platform.
• Transaction Processing: Verifying and securely processing deposits and withdrawals via your chosen payment method — including DuitNow, FPX, TNG eWallet, GrabPay, Boost, and USDT.
• Identity Verification (KYC): Meeting legal requirements related to anti-money laundering (AML) compliance and minimum age verification.
• Customer Support: Handling inquiries, complaints, and technical support requests efficiently and effectively.
• Platform Security: Identifying and preventing fraudulent activity, multi-account usage, and other security threats.
• Responsible Gaming: Monitoring gameplay patterns to detect signs of problem gambling and offering appropriate support to members who may need it.
• Platform Improvements: Analyzing usage data in aggregate (without identifying individuals) to improve overall design, performance, and user experience.
• Marketing Communications: Sending information about promotions, bonuses, and exclusive offers — only if you have opted in to receive such communications.

04 Data Sharing & Disclosure

Nusa89 does not sell, rent, or trade members' personal data to any external party for commercial purposes. However, there are limited situations where we may need to share your data with specific parties, and this is done only on a lawful and necessary basis.

• Payment Service Providers: Required transaction information is shared with licensed payment processors such as banks, DuitNow, TNG, GrabPay, and Boost solely for the purpose of processing your deposits and withdrawals.
• Game Software Providers: Minimal username and game session data is shared with game platform providers partnered with nusa89 to ensure smooth gameplay.
• Legal Authority: nusa89 will disclose personal data when required by court order, law enforcement agency request, or legitimate regulatory compliance requirements under Malaysian law.
• Technical Service Providers: Third parties that provide IT infrastructure, hosting, and cybersecurity services to help nusa89 operate — all bound by strict confidentiality agreements.

All third parties receiving data from nusa89 are required to uphold security and privacy standards equal to or higher than nusa89's own standards. We do not transfer Malaysian members' personal data overseas without ensuring adequate protection exists at the destination.

05 Data Security

Nusa89 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security system is built on a "defence in depth" principle — meaning even if one security layer is breached, multiple additional layers continue to protect your data.

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols
• Encryption of stored data using AES-256 for sensitive information
• Two-factor authentication (2FA) for platform admin accounts
• Regular vulnerability scanning and penetration testing by independent security experts
• Real-time monitoring of suspicious activity using automated threat detection systems
• A clear, well-trained incident response procedure to handle any security breaches
• Role-based access control (RBAC) ensuring staff can only access data necessary for their specific job functions

06 Cookies & Tracking Technologies

The nusa89 platform uses cookies and similar tracking technologies to enhance your browsing experience, secure login sessions, and understand how members interact with our platform. Below are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login authentication, session security, and fraud detection. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting anonymized aggregate data on how users interact with the platform — such as the most frequently visited pages and time spent in each section. This data helps us improve platform design and performance.
• Functional Cookies: Saving your preferences such as language, display settings, and login information (with your consent) to provide a more personalized and convenient experience.
• Marketing Cookies: Used to tailor advertisements and promotions relevant to your interests. These cookies are only activated with your consent.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the overall functionality of the nusa89 platform. For more information on managing cookies in different browsers, please refer to your browser's help documentation.

07 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data held by nusa89:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information about you is inaccurate or outdated, you have the right to request prompt correction.
• Right to Withdraw Consent: You may withdraw your consent to certain data processing activities (such as marketing emails) at any time.
• Right to Complain: You have the right to lodge a complaint with the relevant data protection authority if you believe your data has been processed unlawfully.
• Right to Access Information: You have the right to know the purpose for which your data is processed, the retention period, and who receives your data.

To exercise any of the above rights, please contact the nusa89 support team via Live Chat within the platform. We will process your request within 14 working days. For cases involving complex queries, we will provide an update within 30 days.

08 Data Retention & Deletion

Nusa89 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure, in line with Malaysia's financial and legal compliance requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with applicable tax and financial legislation.
• KYC Documents: Retained for 5 to 7 years after the end of the business relationship, in accordance with the Anti-Money Laundering Act requirements.
• Technical & Security Logs: Retained for 12 months for security investigation and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw your consent or close your account.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. Data no longer needed for active purposes will be anonymised first before being used for internal analytics.

09 Changes to This Privacy Policy

Nusa89 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. We are committed to remaining fully transparent about any changes made.

When there are material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying clear notices within the platform upon your login
• Sending notification emails to the address registered on your account for any significant changes

Continued use of the nusa89 platform after changes are published will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you should discontinue use of the platform and may request account closure through our official support channels.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by nusa89, our team is ready to assist you through the following channels:

• Live Chat: The fastest way to get an immediate response — available 24 hours a day, 7 days a week within the nusa89 platform.
• Support Email: [email protected] — for written enquiries requiring a detailed response.

The nusa89 team is committed to responding to all privacy-related inquiries within 3 business days. For cases involving data requests or formal complaints, we will resolve them within 14 to 30 business days depending on the complexity of the case.